RETURN POLICY
If you need to return or exchange an item, please follow these steps:
- 30-Day Return Window: Contact our customer service team within 30 days of receiving your order for a return or exchange.
- Return Authorization Number: We will provide you with instructions and a return authorization number.
- Unused and Unopened Items: Items must be unused, unopened, and in the same condition you received them, with all original packaging and accessories.
- Proof of Purchase: Make sure the item is accompanied by the original proof of purchase.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- Refund Processing: Refunds will be issued to the original method of payment as soon as possible, which may take 7-10 business days after receiving the return.
- Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of receiving the package.
How to Initiate a Return
- Contact our customer service team [Help Center] within 30 days of receiving your order.
- Get a return authorization number and follow the provided instructions.
- Make sure the item is unused, in its original packaging, and accompanied by the original proof of purchase.
- Send the item back to us.
Submit a Return or Warranty Inquiry for Review
Please fill out the form and someone from the EOLUX team will be in touch with you shortly. All requested information is required in order to expedite requests.
